190 · Military Police
For crimes in progress, immediate danger or an urgent need for police presence. Find a safe place and describe the location, people and situation.
RIO GUIDE
Emergencies: what to do and who to call
In an emergency, protect people first. Then block accounts, gather evidence and seek help in a safe place.
192 · SAMU
serious medical emergencies and ambulance: loss of consciousness, chest pain, difficulty breathing, accident o suspected stroke.
193 · Fire Department
Fires, rescues, drownings and accidents requiring emergency rescue. On beaches, also look for the nearest lifeguard post.
199 · Civil Defense
Heavy rain, flooding, landslides and structural hazards. Do not cross flooded streets or remain near slopes during alerts.
180 · Women's support line
guidance and reports relacionadas con violence against women. in immediate danger llama también al 190.
Lost or stolen phone
Do not chase the assailant. Go somewhere safe, block your device, phone line, bank accounts and active sessions; change your passwords and file a police report. Use location tracking only to provide information to the authorities.
Lost documents
Report the loss or theft, keep the police report number and contact your country's consulate. Keep digital copies separate from the originals.
Card or Pix
Block it immediately through the app or the bank's service center. Keep receipts, times and recipient details; notify the bank before the dispute deadline expires.
public medical care
A foreign tourist can use the SUS emergency network free of charge. Bring identification if available and call 192 if you cannot travel to a facility.
Walking and waiting for transport
At night, avoid empty streets, shortcuts and long routes you do not know. Request a taxi or rideshare from a safe place, check the driver, license plate and destination, and do not agree to last-minute changes outside the app.
Beach, Carnival and crowds
Do not leave your phone under a towel while you swim. Carry only what you need and use zipped pockets or a crossbody bag at blocos, on crowded transport and at events. Agree on a meeting point and check the event's rules about glass and other items.
Drinks, meeting people and scams
Keep your drink in sight and do not accept open drinks from strangers. If you feel unusually drowsy or confused, tell the staff, do not leave with someone you do not know, and seek medical care.
Plan how you will get there and back
Decide how you will get back before going out, share your plan with someone you trust, and save your accommodation address, contacts and the emergency numbers 190, 192 and 193. If something makes you uncomfortable, go inside a safe place and change your plans.
For a medical emergency, call 192 (SAMU); for fires, rescues or salvage, call 193; for floods, landslides or other public hazards, call 199 (Civil Defence). Give the exact address, a nearby landmark and what happened. These are Brazil-wide emergency numbers; use 190 for crimes in progress or immediate risks requiring the Military Police.
